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Greta Kirkwood Andresen
Terms & Conditions
Word Power Books can send books to any valid address in the world.
Orders can be cancelled within seven (7) working days from the date of receiving the book or books by sending an e-mail and we will refund your credit card within thirty (30) days of the cancellation. We will adhere to this condition provided that we receive the book or books back in mint condition. In these circumstances, the customer will be responsible for the return postage costs.
If you receive books that you did not order, we will offer a full refund or an exchange facility. We will adhere to this condition provided that we receive the book or books in mint condition.
When returning books, please provide:
Reasons for the return
The order reference number
We recommend that:
Books are wrapped securely
Books are returned by recorded delivery post
An e-mail is sent to us confirming that the books are being returned
The address to return the books to is:
43-45 West Nicolson Street
You are entitled to invoke your statutory rights under The Consumer Protection (Distance Selling) Regulations 2000.
Customs and International Orders
We will supply customs forms for all international orders, which list the value, contents and description of items contained in the package. All orders will be marked "Gift".
The customer must pay any customs or import duties levied once the package reaches an international destination.
Word Power will not ask for or keep information about customers, unless agreed by both parties, other than is necessary to:
Provide information about Word Power Books events
Provide information about the Edinburgh Independent Radical Book Fair
Word Power Books will not collect and disseminate personal information about customers to any third party.
We may collect statistical data from the website which could include information on the use of Word Power Books website by customers. This information will not be used to identify customers or link it to customers' information that has already been disclosed to us.
Word Power Books will comply with any customers' request to discard their telephone number, e-mail address and their address by e-mailing us.
Book Reviews and Rights
Word Power Books welcomes the submission of book reviews and articles to the website. Once book reviews and articles are submitted and received by us, the reviewer grants Word Power Books non-exclusive, royalty free, unrestricted worldwide licence to use the content free of charge. Word Power Books also reserves the right to reject, and edit any book reviews or articles submitted.
All complaints will be investigated in a fair, effective, speedy and a confidential manner. We will aim to resolve all complaints as soon as possible. We will acknowledge the receipt of complaints within five (5) working days.