Terms & Conditions

Delivery

Word Power Books can send books to any valid address in the world.

Cancelling Orders

Orders can be cancelled within seven (7) working days from the date of receiving the book or books by sending an e-mail and we will refund your credit card within thirty (30) days of the cancellation. We will adhere to this condition provided that we receive the book or books back in mint condition. In these circumstances, the customer will be responsible for the return postage costs.

Returns Policy

If you receive books that you did not order, we will offer a full refund or an exchange facility. We will adhere to this condition provided that we receive the book or books in mint condition.

Returning Books

When returning books, please provide:

Reasons for the return

The order reference number

We recommend that:

Books are wrapped securely

Books are returned by recorded delivery post

An e-mail is sent to us confirming that the books are being returned

The address to return the books to is:

Returns Department
Word Power
43-45 West Nicolson Street
Edinburgh
EH8 9DB
Scotland
UK

Legal Rights

You are entitled to invoke your statutory rights under The Consumer Protection (Distance Selling) Regulations 2000.

Customs and International Orders

We will supply customs forms for all international orders, which list the value, contents and description of items contained in the package. All orders will be marked "Gift".

Customs Duties

The customer must pay any customs or import duties levied once the package reaches an international destination.

Privacy

Word Power will not ask for or keep information about customers, unless agreed by both parties, other than is necessary to:

Process orders

Process refunds

Provide information about Word Power Books events

Provide information about the Edinburgh Independent Radical Book Fair

Word Power Books will not collect and disseminate personal information about customers to any third party.

We may collect statistical data from the website which could include information on the use of Word Power Books website by customers. This information will not be used to identify customers or link it to customers' information that has already been disclosed to us.

Word Power Books will comply with any customers' request to discard their telephone number, e-mail address and their address by e-mailing us.

Book Reviews and Rights

Word Power Books welcomes the submission of book reviews and articles to the website. Once book reviews and articles are submitted and received by us, the reviewer grants Word Power Books  non-exclusive, royalty free, unrestricted worldwide licence to use the content free of charge. Word Power Books also reserves the right to reject, and edit any book reviews or articles submitted.

Complaints

All complaints will be investigated in a fair, effective, speedy and a confidential manner. We will aim to resolve all complaints as soon as possible. We will acknowledge the receipt of complaints within five (5) working days.