Toll-free Services
A Complete Guide to Design, Implementation and Management

Showing how to design, alter and manage a toll-free network, this work provides information on the technical capabilities of toll-free services and the costs involved.

Many innovations have provided new possibilities to 800 services - ACD/PBX functionality, alternate routing, voice mail functionality, interactive voice response, and transaction processing have brought increased complexity to toll-free services. This book shows how to design, alter, and manage a toll-free network - providing information on the technical capabilities of toll-free services and the costs involved.

800 Services. The ABCs of 800 Services. 800 Services and the Call Center. Features of 800 Services. Designing and Implementing 800 Services. Managing 800 Services/Functions. Disaster Recovery. The Future of 800 Services. Appendices.