The People Factor
Strengthening America by Investing in Public Service

Presents a blueprint for reinvigorating the public sector in order to deliver results for America. The authors show that the government can achieve the same gains as the private sector by managing its people better. Their vision for public service is based on "The People Factor," a set of tools drawn from best practices in successful companies.

Part two lays out the specific steps that must be taken to achieve the necessary gains. Part three focuses on how to implement the People Factor and make the authors' vision a reality. They argue that the next president needs to turn this issue into a top priority and use political capital to push reform. Highlights of the book include: extensive original survey research; case studies from government and the military; interviews with leading thinkers on strategic human capital; a number of specific proposed innovations; and a detailed proposal for a nationwide effort to train and revitalize the public service.