This introductory level public administration text introduces students to the world of public administration in real, practical terms. The student begins with a study of theory and then learns the personal and interpersonal skills necessary to influence public policy.

Personal action in public organization
the political context of public administration
the inter-organizational context of public administration
the ethics of public service
budgeting and financial management
the management of human resources
planning, implementation, and evaluation
managing in a political context
personal skills in public management
reinventing government - improving quality and productivity in public organizations
interpersonal skills and group dynamics
the future of public service.