Managing Operations

A guide to the fundamentals of operations management. Using examples and case studies from public, private and voluntary sector organizations, this book enables managers to develop their competency to an excellent standard in an industrial or commercial setting.

Also included are titles which cover management issues in particular sectors, such as schools or the public sector, in more depth. You will find a full listing of other titles available at the front of this book. Bob Johnson is a freelance management consultant and trainer with extensive experience of the retail, service, government and voluntary sectors. He has managed operations in the sales, marketing, purchasing, training and consultancy functions.

Introduction - what is operations management?
operations - the engine of the business
the organizational context
managing resources
the voice of the customer
managing quality
health, safety, and productivity?
monitoring and control
continuous improvement
managing change
managing people