Instant Messaging Demystified
Uses, Products and Installation and Configuration

Instant messaging (IM) - the popular way to send personal text messages over a mobile device - is becoming a tool for business. This work explains its uses and products and the installation and configuration companies that are deploying it.

Instant messaging, currently offered by AOL and MSN as a customer service, is a hugely popular way to send personal text messages over a mobile device. Now it is rapidly becoming a tool for business. Once standards stabilize in Fall 2002, the last obstacle to enterprise use will topple. This book explains IM's applications and products, as well as installation and configuration guidelines for companies that will be deploying it.
* Educates telecom managers on the full range of business uses for instant messaging
* Explains standards, products, and interoperability problems
* Teaches installation, configuration, and basic troubleshooting issues
* Covers security and encryption and e-business applications

Instant messaging goes corporate
instant messaging standards
instant messaging integrated services
message-oriented protocols
security and encryption
e-business applications
videoconferencing
interactive television services
realtime multilingual Internet chat.