First book to explain freedom of information in practical terms. Accessible checklists and diagrams throughout. The Freedom of Information Act was passed in November 2000 and will be fully implemented in January 2005.

This is essential reading for all in public services work, particularly those involved in customer enquiries, record keeping and policy making.

Key areas covered in the book include: background to the act the legislation exemptions publication schemes enforcement and appeal records management data protection, human rights and other legislation staffing and training getting ready for Freedom of Information.