Offers details of how nurses communicate with their patients. This title helps the reader understand the basic concepts of therapeutic communication, and then apply them to various clinical situations with clients and colleagues alike. It covers a wide array of topics, including being assertive, electronic communication, respect, and humor.

Each chapter closes by offering exercises aimed at reinforcing chapter content and encouraging students to think beyond their years. Suggestions for further reading are also listed for research beyond the classroom.

PART I Getting Started 1. Responsible, Assertive, Caring Communication in Nursing 2. The Client-Nurse Relationship: A Helping Relationship 3. Solving Problems Together 4. Understanding Each Other: Communication and Culture 5. Group Process
NEW! 6. Electronic Communication PART II Building Relationships 7. Warmth 8. Respect 9. Genuineness 10. Empathy 11. Self-Disclosure 12. Specificity 13. Asking Questions 14. Expressing Opinions 15. Humor 16. Spirituality PART III Building Confidence 17. Requesting Support 18. Overcoming Evaluation Anxiety 19. Feedback 20. Relaxation 21. Imagery 22. Positive Self-Talk PART IV Meeting Challenges 23. Confrontation 24. Refusing Unreasonable Requests 25. Communicating Assertively and Responsibly with Distressed Clients and Colleagues 26. Communicating Assertively and Responsibly with Aggressive Clients and Colleagues 27. Communicating Assertively and Responsibly with Unpopular Clients 28. Managing Team Conflict Assertively and Responsibly 29. Continuing the Commitment