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Benchmarking
A Signpost to Excellence in Quality and Productivity

 

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Benchmarking
A Signpost to Excellence in Quality and Productivity

by Svante Ostblom (Author)
by Bengt Karlof (Author)
Alan J. Gilderson (Translator)

 

Hardback

ISBN: 9780471941804

 

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Our Price: £97.00

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  • Description
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  • Contents

In the industrialized world, it is widely accepted that a free market leads to greater efficiency in terms of productivity and cost. But how can competition be introduced into situations where for example alternative suppliers cannot be used? Benchmarking provides an effective substitute for competition.



The authors identify three categories of benchmarking: Internal: between units of an organization External: between competitors Functional: equivalent operations in different organizations To set up your own project, the book provides a step--by--step guide through the following essential stages: Deciding what to benchmark Identifying benchmarking partners Gathering and analyzing information Implementing for effect This is a must have book for any organization embarking on the Benchmarking process.


 

ISBN 471941808
ISBN13 9780471941804
Publisher John Wiley & Sons Ltd
Format Hardback
Publication date 12/10/1993
Pages 208
Weight (grammes) 450
Published in United Kingdom
Height (mm) 237
Width (mm) 181

Preface.



Introduction.



Aspects and Categories of Benchmarking.



Implementation of Benchmarking.



Stage 1: Decide What to Benchmark.



Stage 2: Identify Benchmarking Partners.



Stage 3: Gather Information.



Stage 4: Analyze.



Stage 5: Implement for Effect.



From Benchmarking to Benchlearning.



Bibliography.



Index.