Libraries need to develop standards by which they can assess their individual performances in a larger context, and this work makes contributions to this discussion. This book addresses its subject matter via approaches ranging from case studies of individual libraries to general discussions of best practices.

Practitioners and administrators from different institutional settings (academic libraries, public libraries, consortiums, etc.) provide their perspectives on the issues facing librarians who need to assess the electronic services they provide. "Assessing Reference and User Services in a Digital Age" is designed as essential reading for library administrators, public service librarians, and researchers. It provides general advice for practitioners as well as an examination of research results and methodological issues.