Complete with strategies and processes for embracing business change rapidly and gracefully, this book gives IT managers clear and practical ways to guide a company through Internet-induced change. A number of successful models are provided that illustrate how to plan efficiently and how to implement an adaptive enterprise infrastructure. Designing an adaptive infrastructure is addressed, as are the major opportunities and challenges faced. People issues are emphasized as well, leading managers to understand that an organization can make great technology choices, but without the right people and processes technology choices won't bring the expected success. How to achieve an optimal balance between immediate needs and long-term goals is also examined.

Preface
1. The Case for Adaptive Infrastructure
What is IT Infrastructure?
The Idea of Shared Infrastructure.
Creating Your Own Definitions.
Why Infrastructure (Suddenly) Matters.
The Clash of Cultures.
What's the Problem with Most Infrastructure?
What's the Solution?

The Philosophy of Adaptive Infrastructure.
Striking a Balance.
Key Organizing Principles.

Benefits of Adaptive Infrastructure.
Developing an Adaptive Range.
The Importance of Reusability.
Reusable Components.
Reuse and Adaptive Infrastructure.

Is Your Organization Ready?
Summary.


2. Laying the Foundation.
How To Catalog Technologies.
Getting Organized.
Building the Platform.

Physical Components.
The Network Layer.
The Storage Layer.
The Server Layer.

Functional Components.
The Database Layer.
The Integration Layer.
The Application Server Layer.

Interface Components.
The Presentation Layer.
The API Layer.

Is Anything Missing?
Other Components?
Other Layers?


Summary
3. Identifying and Using Patterns
What Are Patterns?
Designing for the Future.
Relating Patterns to Platforms.
Why So Few Patterns?
Asking Who, Where, and What?
The Starter Kit.
How Detailed Should It Get?

Transact Patterns.
The 1-Tier Transact Pattern.
The 2-Tier Transact Pattern.
The 3/N-Tier Transact Pattern.

Publish Patterns.
The Client/Server Publish Pattern.
The Web Publish Pattern.
The Stream Publish Pattern.

Collaborate Patterns.
The Real-Time Collaborate Pattern.
The Store-and-Forward Collaborate Pattern.
The Structured Collaborate Pattern.

Adapting Patterns For Your Organization
What Patterns Do I Need?
Extra Patterns Not Covered.
Subdividing Patterns.
Applying Multiple Patterns.

Creating an Infrastructure Portfolio.
What's in the Portfolio?
A Template for Standards.
Putting Applications into the Infrastructure Pattern Portfolio.

Summary.

4. Developing Adaptive Services.
Understanding Adaptive Services.
Benefits of Adaptive Infrastructure Services.
Examples of Shared Infrastructure Services.
The Difference Between Patterns and Services.

How To Develop Services.
Shifting Services to the Infrastructure.
Decoupling the Lifecycles.
Potential Ripple Effects.
The Role of APIs.
Service Interfaces and Service Level Agreements.
Where to Create Service Boundaries.
Design Guidelines.
How to Portfolio Existing Services.
How to Apply Services to New Applications.

Summary.

5. Services Starter Kit.
Identity Infrastructure.
Basic Components.
Designing Service Transparency.
Selling Use and Reuse to Your Customers.
Keys to Success and Reusability.
Determining Realistic Scale.
Policing the Directory Schema.
Avoiding Scope Creep.

Transactional Integration.
Defining the Business Problem (Use Cases).
Understanding the Costs.
Getting the Funds.
Calculating ROI.
Alternatives and Trends.

Other Common Services.
Network Service.
Presentation Services.
Security.
Integration.
Storage.

Summary.

6. Processes and Methods.
Understanding the Process.
What Types of Processes Are Needed?
Modeling the Process.
A More Detailed View.

Managing Per-Project Processes.
Assimilation Planning.
Designing Patterns.
Designing Services.

Managing Periodic Processes.
Assembling the Information.
Analyzing the Information.
Packaging and Communicating the Product.
Integrating Your Planning with IT Processes.

Useful Planning Methods.
Infrastructure Pattern Matching (IPM).
Predictive Cost Modeling (PCM).
Infrastructure Impact Assessment (IIA).


7. Packaging and People.
Packaging and Funding Infrastructure.
Dealing with Funding Challenges.
Thinking Like Your Clients.
Analyzing Complexity.
Preparing a Communication Plan.
The Customer Service Culture.
Value as the Critical Issue.
Packaging Models To Consider.
Mapping Categories to Stakeholders.
Speaking the Language of the CFO.
Getting It Right.

People: Roles, Skills, and Organizational Issues.
Strategic Versus Tactical Roles.
Key Infrastructure Planning Skills.
Finding the Correct Resources.
Planning the Planning Team.
Organizational Models.

Summary.

Appendix A: Component Catalog.
Index to Components.
Infra-API.
Inter-API.
Intra-API.
E-Mail MTA.
Integrated Voice Response (IVR).
Interactive TV.
Streaming Server.
Terminal Server.
Voice.
WAP Server.
Web Server.
Application Server.
Adapter Toolkit.
Application Adapter.
Computer Telephony Integration (CTI) Server.
Integration Server.
EDI Gateway.
File Exchange Server.
Integration Transport.
Middleware Encryption.
Inter-Enterprise Integration (IEI) Server.
Process Execution Engine.
Process Modeler.
Data Access Middleware.
Database Gateway.
DBMS.
Voice Messaging Store.
Application Server HA.
Application Server HW.
Application Server OS.
Database Server HA.
Database Server HW.
Database Server OS.
Integration Server HA.
Integration Server HW.
Integration Server OS.
File Server and Network-Attached Storage(NAS).
Web Server HA.
Web Server HW.
Web Server OS.
Business Continuance HW.
Business Continuance SW.
Host Interconnect.
Storage Area Network (SAN).
Storage Server.
Automatic Call Distributor (ACD).
Content Delivery Network (CDN).
Content Security.
Directory Server.
Extranet Service Provider (ESP).
Firewall.
Hosting Service.
Internet Access and Transport Service (ISP).
Intrusion Detection and Threat Management.
Network Load Balancer.
Network Pre-Routing (Voice).
Network Protocol and Address Management.
Proxy/Caching Server.
Public Key Infrastructure (PKI).
Service Level Management.
Smart Card.
SSL and Encryption HW.
Traffic Shaper.
Two-Factor Authentication Device.
VPN Device.
VPN Service.
WAN Access Device.
WAN Service.
Web SSO.
Wireless and Mobile Device.
Wireless Service.